Terms of Service

By accessing or using the Ubikon Technologies website (ubikon.in), our client portal, our SaaS products, or engaging our services in any form, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our website or services.

These Terms apply to all visitors, clients, subscribers, and others who access or use our services. We may update these Terms from time to time; material changes will be notified to registered clients by email at least 15 days before taking effect. Continued use of our services after changes constitutes acceptance of the updated Terms.

Ubikon Technologies Pvt. Ltd. ("Ubikon", "we", "us", "our") is a private limited company incorporated in India under the Companies Act, 2013 with CIN U72200MP2016PTC036666 and GSTIN 23AADCU9791R1Z0. Our registered office is at C21 Mall, Vijay Nagar, Indore, Madhya Pradesh 452010, India. We have been operating since 2016.

Our full contact details, Grievance Officer, and Nodal Officer for payment disputes are published at ubikon.in/legal/contact.

Ubikon provides software engineering services including but not limited to: mobile application development, web application development, AI/ML system development, SaaS platform development, UI/UX design, DevOps engineering, and dedicated developer staffing. We also operate our own SaaS products including Ubikon CRM, Ubikon Invoice, JARVIS AI Voice, Aivonity, and others listed at ubikon.in/products.

The specific scope, deliverables, timelines, and pricing for each engagement are defined in a separate Statement of Work ("SOW") or Project Agreement signed by both parties. These Terms govern the general relationship; the SOW governs the specific project. For SaaS products, the applicable pricing plan on ubikon.in/pricing at the time of subscription defines the scope of use.

Payment terms for project engagements are specified in the applicable SOW. Default terms are: 40% upfront upon contract signing, 40% at mid-project milestone, and 20% upon final delivery and acceptance. For SaaS subscriptions, charges recur monthly or annually as per your selected plan.

All invoices are due within 14 days of issuance unless otherwise agreed. Late payments accrue interest at 1.5% per month. We reserve the right to pause work or suspend SaaS access on accounts with invoices overdue by more than 30 days.

Prices are quoted in INR for clients in India (inclusive of applicable GST at 18%) and in USD, EUR, GBP, AED, CAD, AUD, or SGD for international clients. Currency is fixed at the time of contract. You are responsible for any applicable taxes, withholding, or duties in your jurisdiction. Where our services qualify as export of services under Indian GST law, they are zero-rated.

We accept the following payment methods, processed by regulated licensed payment gateways:

For Indian clients (INR): UPI (GPay, PhonePe, Paytm, BHIM), UPI AutoPay for recurring plans, debit and credit cards (Visa, Mastercard, RuPay, Amex), net banking, digital wallets (Paytm, Mobikwik, Amazon Pay), and NEFT/IMPS/RTGS bank transfer. Payments are processed by Razorpay Software Pvt. Ltd. (regulated by RBI).

For international clients: International debit and credit cards (Visa, Mastercard, Amex), Stripe payments, Wise transfers, and SWIFT wire transfer. Payments are processed by Stripe Inc. (USA) or Razorpay International, and Wise Payments Ltd. (UK).

Card details and payment credentials are handled directly by the respective payment processor under PCI DSS v4.0.1 compliance. Ubikon does not store your full card numbers or CVV on our servers. Tokenised card references, where used, are stored by the payment gateway and referenced by us only via a masked token.

For SaaS subscriptions and retainer engagements, you may authorise recurring billing via UPI AutoPay, card e-Mandate, or bank Standing Instruction (SI). By setting up any recurring mandate, you agree to the following:

Debit schedule: Charges will occur on the same day each billing cycle (monthly or annually) at the amount displayed at mandate setup, subject to plan upgrades or downgrades initiated by you.

Pre-debit notification: You will receive an email and (where supported) an SMS at least 24 hours before every scheduled debit, as required by RBI. The notification will state the amount, date, and merchant reference.

Debit limits: Per NPCI rules, UPI AutoPay debits above ₹15,000 require you to re-authenticate via UPI PIN at the time of debit. This is enforced by your UPI app, not by Ubikon.

Cancellation: You may cancel a recurring mandate at any time via your UPI app, your bank's netbanking portal, the Ubikon client portal, or by emailing billing@ubikon.in. See our Cancellation Policy for details.

Failed debits: If a debit fails, we retry per NPCI/network guidelines. Continued failure over 7 days leads to service suspension; over 30 days may lead to service termination.

Refunds are governed by our Refund Policy at ubikon.in/legal/refund-policy. Cancellations are governed by our Cancellation Policy at ubikon.in/legal/cancellation-policy. Service delivery timelines are published at ubikon.in/legal/shipping-policy.

Chargebacks: We prefer to resolve payment disputes directly. Before initiating a chargeback with your bank or card issuer, please contact billing@ubikon.in. Chargebacks filed without prior good-faith contact may result in account suspension and recovery of any chargeback processing fees passed on by the payment gateway.

Upon receipt of full payment for a custom project, Ubikon assigns all intellectual property rights in the custom-developed deliverables to you, the client. This includes source code, designs, documentation, and any other work product created specifically for your project.

For SaaS product subscriptions, you receive a limited, non-exclusive, non-transferable licence to use the software during the subscription period. Ownership of the SaaS platform, its source code, algorithms, and underlying IP remains with Ubikon.

You grant Ubikon a limited, non-exclusive licence to display the project name, logo, and general description in our portfolio and marketing materials, unless you explicitly request otherwise in writing before the project commences.

Third-party components, open-source libraries, and pre-existing Ubikon frameworks used in your project remain subject to their respective licences. We will disclose the use of any open-source components that carry significant licensing obligations (e.g., GPL).

Both parties agree to keep confidential any non-public information received from the other party in connection with a project ("Confidential Information"). This obligation survives termination of the engagement for a period of 3 years.

Confidential Information does not include information that: (a) was already known to the receiving party; (b) becomes publicly available through no fault of the receiving party; (c) is independently developed by the receiving party; or (d) is required to be disclosed by law or regulatory authority.

We are happy to sign your NDA or provide our standard NDA before any sensitive project information is shared.

Ubikon warrants that services will be performed in a professional and workmanlike manner consistent with industry standards. We warrant that custom deliverables will materially conform to the agreed specifications for 90 days after final delivery (the "Warranty Period"). During this period, we will correct defects at no additional charge.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, UBIKON SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITY.

Our total aggregate liability arising out of or relating to these Terms, any SOW, or any SaaS subscription shall not exceed the total fees paid by you to Ubikon in the 12 months preceding the claim.

SaaS products are provided "as is" and "as available". While we target 99.5% uptime, we do not guarantee uninterrupted service. Scheduled maintenance windows will be notified 48 hours in advance where possible.

Either party may terminate a project engagement with 30 days written notice. Upon termination: (a) you will pay for all work completed up to the termination date at the agreed rates; (b) Ubikon will deliver all completed work product; (c) any amounts already paid for undelivered milestones will be refunded on a pro-rata basis per our Refund Policy.

Ubikon may terminate immediately if: (a) you materially breach these Terms and fail to cure within 10 days of notice; (b) you become insolvent or file for bankruptcy; (c) you engage in illegal activity; (d) recurring debit failures remain unresolved beyond 30 days; (e) you file a fraudulent chargeback.

You agree not to use our services or SaaS products for: illegal activity of any kind; sending unsolicited bulk email (spam); scraping or reverse-engineering our platform; hosting or distributing malware; hosting or distributing content that infringes intellectual property, is defamatory, obscene, or otherwise unlawful; circumventing rate limits, security controls, or plan limits.

Violation may result in immediate suspension without refund and reporting to law enforcement where applicable.

In compliance with the Consumer Protection (E-Commerce) Rules 2020, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021, and RBI guidelines for online merchants, Ubikon has designated:

Grievance Redressal Officer: Rinny Jacob, grievance@ubikon.in, +91 6264818989. Response SLA: acknowledgement within 48 hours, resolution within 30 days.

Nodal Officer (Payment Disputes): Rinny Jacob, nodal@ubikon.in, +91 6264818989.

Full contact details are published at ubikon.in/legal/contact.

These Terms are governed by the laws of India. Any dispute arising from or relating to these Terms, an SOW, or any SaaS subscription shall first be submitted to good-faith mediation between the parties for a period of at least 30 days.

If mediation fails, disputes shall be resolved by binding arbitration under the Arbitration and Conciliation Act, 1996, with a sole arbitrator appointed by mutual consent. The seat and venue of arbitration shall be Indore, Madhya Pradesh. Proceedings shall be conducted in English.

Subject to arbitration, the courts at Indore, Madhya Pradesh shall have exclusive jurisdiction. Consumer clients (natural persons purchasing for personal use) may also approach the National Consumer Helpline (1915) or their local district consumer forum.

Where you are located outside India, you agree that: (a) our services constitute export of services under Indian GST law and are provided from India; (b) payments made via international cards, Wise, or SWIFT wire are subject to the applicable payment processor's own terms and forex fees; (c) any withholding tax obligations in your jurisdiction are your responsibility, and you shall gross up payments accordingly so that Ubikon receives the invoiced amount net of local withholding.

Your use of our website is subject to the following conditions: (a) you will not use the site in any way that violates applicable laws; (b) you will not attempt to gain unauthorised access to any systems or networks; (c) you will not scrape, crawl, or index the site without our prior written consent.

Our free AI tools (App Cost Calculator, Startup Validator, SEO Analyzer, Business Name Generator, Tech Stack Advisor) are provided "as is" for informational purposes. Results are estimates and should not be relied upon as professional advice.

If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full force. These Terms, together with the applicable SOW (if any), the Refund Policy, the Cancellation Policy, the Service Delivery Policy, and the Privacy Policy, constitute the entire agreement between you and Ubikon regarding the subject matter.

For questions about these Terms:

Legal & compliance: legal@ubikon.in General enquiries: hello@ubikon.in Grievance Officer: grievance@ubikon.in Nodal Officer (payments): nodal@ubikon.in Phone / WhatsApp: +91 6264818989

Ubikon Technologies Pvt. Ltd. C21 Mall, Scheme 54 PU4 Vijay Nagar, Indore, Madhya Pradesh 452010, India