Cancellation Policy

1. Overview

This Cancellation Policy governs the termination of project engagements, retainer agreements, SaaS subscriptions, and recurring billing mandates (UPI AutoPay, card e-Mandates, bank Standing Instructions) with Ubikon Technologies Pvt. Ltd. ("Ubikon"). By engaging our services or setting up any recurring payment, you agree to this Cancellation Policy. We are committed to a fair and transparent cancellation process for all clients.

2. How to Cancel

To cancel a project or service engagement with Ubikon Technologies:

1. Send a written cancellation request to hello@ubikon.in with subject: Cancellation Request – [Your Company / Project Name]
2. Include your reason for cancellation and the desired effective date.
3. We will acknowledge your cancellation within 2 business days.
4. A handover call will be scheduled to transfer all work, files, and access.

Note: Verbal or WhatsApp cancellation requests are not binding. Only a written email to the above address constitutes a valid cancellation notice.

3. Self-Serve Cancellation (SaaS)

For Ubikon SaaS product subscriptions (Ubikon CRM, Ubikon Invoice, JARVIS, Aivonity, etc.), you can cancel yourself without emailing us:

1. Log in to your client portal at ubikon.in/portal/login.
2. Navigate to Settings → Subscription.
3. Click Cancel Subscription and confirm.
4. You will receive an email confirmation immediately. Your access continues until the end of the current paid billing period.

4. Cancellation Notice Periods

6. What Happens After Cancellation

• (a)Work delivery: All completed source code, design files, and documentation will be delivered within 10 business days of the effective cancellation date.
• (b)Payment obligations: You remain liable for all work completed and billable hours logged up to and including the notice period.
• (c)Third-party services: Accounts and subscriptions set up on your behalf will be transferred to you. Prepaid third-party amounts are non-refundable.
• (d)Data retention: Project files and data are retained for 90 days post-cancellation, then permanently deleted unless you request an export.
• (e)SaaS data export: For SaaS product cancellations, you can export all your data (CSV / JSON) from the portal at any time before the paid period ends. Post-cancellation, data is retained for 30 days as a courtesy grace period, then permanently deleted.

7. Cancellation Before Work Begins

If you cancel your order before Ubikon Technologies has commenced any billable work, the cancellation takes effect immediately upon receipt of your written notice. You are entitled to a full refund of any advance payment made. Refunds in this case are processed within 5–7 business days to the original payment method.

8. Cancellation by Ubikon

Ubikon Technologies may cancel an engagement immediately under the following circumstances:

• •Non-payment of invoices overdue by more than 30 days.
• •Failed recurring debit (UPI AutoPay / e-Mandate) not remedied within 7 days.
• •Material breach of the Terms of Service uncured after 10 days of written notice.
• •Abusive, threatening, or illegal conduct toward Ubikon staff.
• •Client insolvency, dissolution, or bankruptcy.
• •Fraudulent chargeback or dispute filed without prior good-faith contact.

In such cases, all completed work will be delivered upon clearance of outstanding dues.

9. Refunds on Cancellation

Refund eligibility following a cancellation is governed by our Refund Policy. In summary:

• ✓Work not yet commenced: full refund within 5–7 business days.
• ~Partially completed milestones: pro-rata refund assessed within 10 business days.
• ✗Completed and accepted work: non-refundable.
• ✓SaaS subscription cancelled within 14 days: full refund.
• ~Annual SaaS cancelled after 14 days: pro-rata refund of unused months less 10% admin fee.

10. Contact Us