Service Delivery Policy
Last updated: July 16, 2026 · Effective immediately
Business: Ubikon Technologies Pvt. Ltd.
CIN: U72200MP2016PTC036666 · GSTIN: 23AADCU9791R1Z0
C21 Mall, Vijay Nagar, Indore, Madhya Pradesh 452010, India
Email: hello@ubikon.in · Phone: +91 6264818989
1. Overview
Ubikon Technologies Pvt. Ltd. is a services and software company. We do not ship physical goods. This policy explains how and when our digital services, software licences, SaaS access, and project deliverables are provided to you after payment. It is titled "Service Delivery Policy" and is equivalent to a Shipping Policy for the purposes of payment gateway compliance.
2. Delivery Timelines by Service Type
| Service | Delivery Method | Timeline |
|---|---|---|
| SaaS product subscription (Ubikon CRM, Invoice, etc.) | Instant access via client portal | Immediate |
| AI tool subscription (JARVIS, Aivonity, etc.) | Instant login credentials via email | Within 15 minutes |
| Discovery call / consultation | Google Meet / Zoom link via email | Within 24 business hours |
| Fixed-scope project (MVP, website, mobile app) | Milestone deliverables via portal / GitHub | Per SOW milestones (typ. 4–24 weeks) |
| Retainer / dedicated team | Weekly sprint deliverables + dashboards | Ongoing, weekly cadence |
| Digital reports (AI audit, SEO audit, cost estimate) | PDF via email | Within 48 business hours |
| Custom AI agent build | Deployed to your infra + credentials | Per SOW (typ. 2–8 weeks) |
3. How You Receive Your Purchase
- •Email confirmation: A receipt and access instructions are sent to the email address used at checkout within 15 minutes of successful payment.
- •Client portal: All subscription products are accessible via ubikon.in/portal/login using the email registered at checkout.
- •Project deliverables: Source code, design assets, and documentation are delivered via GitHub repositories, Figma files, or Google Drive shared folders as agreed in the SOW.
- •Onboarding call: For engagements above ₹50,000 (or USD 750), a kick-off call is scheduled within 3 business days of payment confirmation.
4. International Delivery
As all deliverables are digital, geographic location does not affect delivery speed. We serve clients globally. Where the deliverable is a Software-as-a-Service login or downloadable file, delivery is instantaneous regardless of your country.
For consultations and live calls, our working hours are 09:30 to 19:00 IST, Monday to Friday. Calls across time zones are scheduled by mutual convenience.
5. Delivery Charges
There are no shipping or delivery charges. All prices quoted are inclusive of digital delivery. Applicable GST (18% for Indian clients) is shown separately on invoices. International clients are zero-rated where our services qualify as export of services under Indian GST law.
6. Delivery Delays
If your delivery is delayed beyond the timelines above, please contact hello@ubikon.in. We investigate all reported delays within 24 business hours.
Delays caused by pending client inputs (design approvals, credentials, content) do not count toward our delivery SLA. Delays caused by force majeure events (natural disaster, sustained internet outage, third-party service failure) will be communicated in writing with a revised delivery estimate.
7. Non-Delivery
If a purchased service is not delivered within the stated timelines and no legitimate delay is on record, you are entitled to a full refund under our Refund Policy.
8. Contact for Delivery Queries
Email: hello@ubikon.in
Phone / WhatsApp: +91 6264818989
Address: Ubikon Technologies Pvt. Ltd., C21 Mall, Vijay Nagar, Indore, Madhya Pradesh 452010, India
Hours: Mon–Fri, 09:30–19:00 IST