Legal

Contact & Grievance Redressal

Last updated: July 16, 2026 · Effective immediately

Ubikon Technologies Pvt. Ltd.

A private limited company incorporated in India under the Companies Act, 2013.

CIN: U74999MP2017OPC044370

GSTIN: 23AACCU1607J1ZM

Incorporated: 2017 (trading since 2016), Madhya Pradesh, India

1. Registered Office

Ubikon Technologies Pvt. Ltd.

2nd Floor, Swaraj Enterprises, Above Table World, Behind C21 Mall, Vijay Nagar

Indore, Madhya Pradesh 452010

India

Verifiable via Google Maps · Postal address usable for legal notices, invoices, and official correspondence.

2. General Contact

General enquiries: contact@ubikon.in

Sales: sales@ubikon.in

Billing & payments: billing@ubikon.in

Legal & privacy: legal@ubikon.in

Data protection: privacy@ubikon.in

Support: support@ubikon.in

3. Phone & WhatsApp

Primary line: +91 62648 18989

Secondary line: +91 88899 98258

WhatsApp: +91 62648 18989

Hours: open 24 hours, every day (IST).

4. Grievance Redressal Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, Ubikon Technologies designates the following Grievance Redressal Officer for customer complaints:

Name: Rinny Jacob

Designation: Founder & Grievance Officer

Email: grievance@ubikon.in

Phone: +91 62648 18989

Postal address: 2nd Floor, Swaraj Enterprises, Above Table World, Behind C21 Mall, Vijay Nagar, Indore, Madhya Pradesh 452010, India

Response SLA: Acknowledgment within 48 hours · Resolution within 30 days.

5. Nodal Officer (Payment Disputes)

Per RBI Master Direction on Digital Payment Security Controls and Consumer Protection guidelines applicable to online merchants, the following Nodal Officer handles payment-related disputes and chargebacks:

Name: Rinny Jacob

Designation: Nodal Officer for Payments

Email: nodal@ubikon.in

Phone: +91 62648 18989

For unresolved payment disputes, you may also contact your issuing bank or the payment gateway's grievance process. Razorpay: razorpay.com/support. Stripe: support.stripe.com.

6. Escalation Path

Step 1 — Support: Email support@ubikon.in or open a ticket via the client portal. Response within 24 business hours.
Step 2 — Grievance Officer: If unresolved after 5 business days, escalate to grievance@ubikon.in.
Step 3 — Legal / Consumer Forum: If unresolved after 30 days from initial complaint, you may approach the National Consumer Helpline (1915) or the consumer forum at your local district.
Step 4 — Arbitration: Contractual disputes under a signed SOW are subject to binding arbitration seated at Indore, Madhya Pradesh, per the Arbitration and Conciliation Act, 1996.

7. Data Protection Contact (DPO)

For requests related to your personal data under the Digital Personal Data Protection Act 2023, GDPR (EU/UK visitors), or CCPA (California residents): privacy@ubikon.in. Response within 30 days as required by DPDP §11 and GDPR Art. 12.

8. Media & Press

Press enquiries: press@ubikon.in

4. Grievance Redressal Officer

Name: Rinny Jacob

Designation: Founder & Grievance Officer

Email: grievance@ubikon.in

Phone: +91 62648 18989

Postal address: 2nd Floor, Swaraj Enterprises, Above Table World, Behind C21 Mall, Vijay Nagar, Indore, Madhya Pradesh 452010, India

Response SLA: Acknowledgment within 48 hours · Resolution within 30 days.

5. Nodal Officer (Payment Disputes)

Name: Rinny Jacob

Designation: Nodal Officer for Payments

Email: nodal@ubikon.in

Phone: +91 62648 18989

For unresolved payment disputes, you may also contact your issuing bank or the payment gateway's grievance process. Razorpay: razorpay.com/support. Stripe: support.stripe.com.

6. Escalation Path

Step 1 — Support: Email support@ubikon.in or open a ticket via the client portal. Response within 24 business hours.

Step 2 — Grievance Officer: If unresolved after 5 business days, escalate to grievance@ubikon.in.

Step 3 — Legal / Consumer Forum: If unresolved after 30 days from initial complaint, you may approach the National Consumer Helpline (1915) or the consumer forum at your local district.

Step 4 — Arbitration: Contractual disputes under a signed SOW are subject to binding arbitration seated at Indore, Madhya Pradesh, per the Arbitration and Conciliation Act, 1996.