Contact & Grievance Redressal
Last updated: July 16, 2026 · Effective immediately
Ubikon Technologies Pvt. Ltd.
A private limited company incorporated in India under the Companies Act, 2013.
CIN: U72200MP2016PTC036666
GSTIN: 23AADCU9791R1Z0
Incorporated: 2016, Madhya Pradesh, India
1. Registered Office
Ubikon Technologies Pvt. Ltd.
C21 Mall, Scheme 54 PU4
Vijay Nagar, Indore
Madhya Pradesh 452010
India
Verifiable via Google Maps · Postal address usable for legal notices, invoices, and official correspondence.
2. General Contact
General enquiries: hello@ubikon.in
Sales: sales@ubikon.in
Billing & payments: billing@ubikon.in
Legal & privacy: legal@ubikon.in
Data protection: privacy@ubikon.in
Support: support@ubikon.in
3. Phone & WhatsApp
Primary line: +91 6264 818 989
Secondary line: +91 8889 998 258
WhatsApp: +91 6264 818 989
Hours: Monday to Friday, 09:30 to 19:00 IST (excluding Indian national holidays).
4. Grievance Redressal Officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, Ubikon Technologies designates the following Grievance Redressal Officer for customer complaints:
Name: Rinny Jacob
Designation: Founder & Grievance Officer
Email: grievance@ubikon.in
Phone: +91 6264 818 989
Postal address: C21 Mall, Vijay Nagar, Indore, MP 452010, India
Response SLA: Acknowledgment within 48 hours · Resolution within 30 days.
5. Nodal Officer (Payment Disputes)
Per RBI Master Direction on Digital Payment Security Controls and Consumer Protection guidelines applicable to online merchants, the following Nodal Officer handles payment-related disputes and chargebacks:
Name: Rinny Jacob
Designation: Nodal Officer for Payments
Email: nodal@ubikon.in
Phone: +91 6264 818 989
For unresolved payment disputes, you may also contact your issuing bank or the payment gateway's grievance process. Razorpay: razorpay.com/support. Stripe: support.stripe.com.
6. Escalation Path
- Step 1 — Support: Email support@ubikon.in or open a ticket via the client portal. Response within 24 business hours.
- Step 2 — Grievance Officer: If unresolved after 5 business days, escalate to grievance@ubikon.in.
- Step 3 — Legal / Consumer Forum: If unresolved after 30 days from initial complaint, you may approach the National Consumer Helpline (1915) or the consumer forum at your local district.
- Step 4 — Arbitration: Contractual disputes under a signed SOW are subject to binding arbitration seated at Indore, Madhya Pradesh, per the Arbitration and Conciliation Act, 1996.
7. Data Protection Contact (DPO)
For requests related to your personal data under the Digital Personal Data Protection Act 2023, GDPR (EU/UK visitors), or CCPA (California residents): privacy@ubikon.in. Response within 30 days as required by DPDP §11 and GDPR Art. 12.
8. Media & Press
Press enquiries: press@ubikon.in